Privacy Policy

Effective as of 16 May 2025

At Orga, we are committed to protecting your personal information and respecting your privacy in accordance with applicable data protection laws. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [www.orga.my] or engage with us through other means.

 

1. Information We Collect

1.1 Anonymous Data Collection
You may browse our website without revealing any personal data. We may automatically collect certain non-identifying information (such as browser type, pages visited, and time spent on the site) to analyze trends and improve user experience. This data does not allow us to identify you personally.

1.2 Personal Data You Provide
We collect personal data that you voluntarily provide when:

         a. Placing an order

         b. Contacting us via our website or customer service

         c. Subscribing to newsletters

         d. Participating in promotions

This may include your name, email address, phone number, shipping address, and payment details.

 

2. Use of Personal Data

Your data will be used for the following purposes:

       a. To process and fulfill orders

       b. To communicate regarding your purchases or inquiries

       c. To send newsletters and promotional offers, if you have opted in

       d. To improve our website and services

Your data will not be used for any other purpose unless we obtain your explicit consent.

 

3. Email Communication

3.1 Newsletters
With your consent, we may use your email address to send promotional newsletters. You may unsubscribe at any time using the link provided in each newsletter or by contacting us directly.

3.2 Direct Marketing (Soft Opt-in)
If you have previously purchased from us, we may send you promotional emails for similar products unless you opt out. You can object at any time by using the unsubscribe link or contacting our customer service.

 

4. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and user experience. Cookies are small text files stored in your browser that help us:

       a. Remember your preferences

       b. Understand site usage through analytics

       c. Serve relevant ads based on your browsing behavior

You may choose to disable cookies through your browser settings. However, some features of our website may not function properly as a result.

 

5. Third-Party Services

5.1 Service Providers
We may share your data with third-party service providers solely for the purpose of fulfilling your orders or providing our services (e.g., shipping partners, payment gateways). These parties are contractually bound to handle your data securely and only for the intended purpose.

5.2 Google Analytics
We use Google Analytics to gather statistical information about website usage. This tool uses cookies to track site activity without identifying users personally. You may opt out by installing the browser add-on: http://tools.google.com/dlpage/gaoptout

5.3 Google Ads & Remarketing
We use Google Ads and Remarketing to serve targeted ads based on your visit to our website. These ads are displayed across the Google Display Network. You can opt out of Google’s use of cookies by visiting: http://www.google.com/settings/ads

 

6. Data Retention and Deletion

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your personal data will be deleted or anonymized unless you have consented to continued use.

 

7. Your Rights

You have the right to:

       a. Request access to the personal data we hold about you

       b. Request correction or deletion of your data

       c. Object to or restrict the processing of your data

       d. Withdraw consent at any time (where processing is based on consent)

To exercise any of the above rights, please contact us using the details in Section 9.

 

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet is completely secure. We encourage you to also take steps to protect your data online.

 

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Orga Customer Support
Website Help Center: Help Center

 

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our business practices. The updated version will be posted on our website with the effective date. Continued use of the website after changes are made constitutes your acceptance of the updated policy.